Privacy Policy

Effective Date: September 5, 2026
 
Desert Estate Home Watch respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Desert Estate Home Watch ("Desert Estate Home Watch," "we," "us," or "our") may collect, use, store, and disclose information when you visit our website, contact us, request services, become a client, or otherwise interact with us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
 
1. Information We May Collect
We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically through our website and third-party service providers.
Information You Provide
Depending on how you interact with us, we may collect information such as:

• Name

• Email address

• Telephone number

• Property address

• Billing address

• Service location

• Emergency contact information

• Property access information

• Service preferences

• Requested services

• Scheduling information

• Messages or inquiries submitted through the website

• Information provided through client intake forms

• Communications with Desert Estate Home Watch

• Other information you choose to provide

Clients may also provide information relating to their property, including access procedures, alarm information, gate codes, entry instructions, vendor contacts, emergency contacts, utility information, and other information reasonably necessary to perform agreed services.

2. Payment Information
When you pay for services or enroll in recurring billing, payment information may be collected and processed by a third-party payment processor or service-management platform.
Desert Estate Home Watch may receive limited payment-related information, such as:

• Payment status

• Transaction amount

• Billing history

• Payment method type

• Last digits of a payment card

• Transaction or authorization identifiers

We generally do not directly store complete credit or debit card numbers.
Payment processing is subject to the privacy and security practices of the applicable third-party payment provider.

3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, website hosting tools, and similar technologies.
This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website

• Approximate geographic location

• Website interactions

• Session information

• Cookie or device identifiers

This information may be used to operate the website, understand website performance, improve user experience, and identify technical or security issues.

4. Cookies and Similar Technologies
Our website may use cookies and similar technologies provided by Wix or other service providers.
Cookies may be used for purposes such as:

• Website functionality

• Security

• Remembering preferences

• Analytics

• Measuring website traffic

• Improving website performance

• Supporting forms or service requests

Your browser may allow you to block, restrict, or delete cookies.
Some website functions may not work properly if certain cookies are disabled.
Where required by applicable law, consent may be requested before non-essential cookies are used.
 
5. How We Use Personal Information
We may use personal information for legitimate business purposes, including to:

• Respond to inquiries

• Evaluate service requests

• Establish client accounts

• Provide Home Watch services

• Provide concierge or add-on services

• Schedule property visits

• Communicate property observations

• Send service reports

• Coordinate authorized vendors or contractors

• Process payments

• Administer recurring billing

• Manage cancellations

• Maintain client records

• Respond to emergencies

• Provide customer service

• Send administrative notices

• Manage contracts and service agreements

• Improve our website and services

• Protect our business, clients, website, and systems

• Prevent fraud or misuse

• Comply with legal requirements

• Enforce agreements and policies

​
6. Property Information and Access Credentials
Because of the nature of Home Watch services, clients may provide sensitive property-related information, such as:

• Property addresses

• Keys

• Gate codes

• Alarm information

• Entry codes

• Smart-lock credentials

• Garage access information

• Emergency contact details

• Vendor information

• Property-specific instructions

Desert Estate Home Watch uses such information only as reasonably necessary to perform authorized services, administer the client relationship, respond to emergencies, or comply with legal requirements.
We take reasonable steps to limit access to property access information and other sensitive client information.
Clients should promptly notify Desert Estate Home Watch if access credentials change or if they believe any credential has been compromised.
​
7. Photographs, Videos, and Service Reports
During Home Watch visits, Desert Estate Home Watch may create photographs, videos, written notes, checklists, or electronic reports documenting property conditions and services performed.
These materials may contain information related to a client's property.
They may be used to:

• Document completed services

• Communicate observations to the client

• Maintain service records

• Document unusual conditions or incidents

• Support administrative, insurance, or legal matters when appropriate

Desert Estate Home Watch will not knowingly use identifiable interior photographs of a client's property for public advertising or promotional purposes without appropriate authorization.
​
8. How We May Share Information
We do not sell personal information in the ordinary course of our business.
We may disclose information when reasonably necessary to operate our business or provide services.
This may include disclosure to:

• Website hosting providers

• Payment processors

• Scheduling platforms

• Customer relationship management systems

• Service-management platforms

• Email and communication providers

• Accounting providers

• Cloud storage providers

• Technology vendors

• Professional advisers

• Insurance providers

• Authorized contractors or vendors

• Emergency service providers

• Government agencies or law enforcement when legally required

Third parties may receive only the information reasonably necessary for the relevant purpose.
​
9. Vendors and Contractors
At a client's request, Desert Estate Home Watch may coordinate access or communicate with third-party vendors, contractors, service professionals, delivery personnel, or other authorized persons.
When doing so, we may share information reasonably necessary to facilitate the requested service, such as:

• Client name

• Property address

• Appointment information

• Access instructions

• Contact information

• Relevant service instructions

We do not control the privacy practices of independent third parties.
​
10. Emergency Situations
If Desert Estate Home Watch discovers an apparent emergency or urgent condition affecting a client or property, we may disclose relevant information when reasonably necessary to:

• Contact the client

• Contact an emergency contact

• Contact emergency services

• Contact a utility provider

• Contact a property service provider

• Protect persons or property

• Prevent or limit potential damage

 
11. Legal and Business Disclosures
We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with a law, court order, subpoena, or legal process

• Protect our rights or property

• Protect the rights or safety of clients or others

• Investigate suspected fraud or unlawful activity

• Enforce contracts or policies

• Respond to insurance claims or legal disputes

If Desert Estate Home Watch undergoes a merger, acquisition, sale, restructuring, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable law.
​
12. Data Retention
We may retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain client records

• Process payments

• Resolve disputes

• Maintain accounting and tax records

• Respond to insurance matters

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of information and the purpose for which it is maintained.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
​
13. Data Security
Desert Estate Home Watch uses reasonable administrative, technical, and physical safeguards intended to protect personal information.
However, no website, electronic communication, cloud platform, or storage system can be guaranteed to be completely secure.
Clients should avoid sending highly sensitive information through unsecured email or website messages when a more secure communication method is available.
​
14. Email and Text Communications
We may communicate with clients and prospective clients by email, telephone, text message, or service-management platform for purposes such as:

• Responding to inquiries

• Scheduling services

• Sending service reports

• Providing property updates

• Sending billing notices

• Managing accounts

• Responding to emergencies

• Sending administrative information

If we send promotional or marketing communications, recipients may use the available unsubscribe or opt-out method where required by law.
Opting out of marketing communications does not prevent us from sending transactional, service-related, safety-related, or account communications.
 
15. Third-Party Websites and Services
Our website may contain links to third-party websites or integrate services operated by third parties.
These may include:

• Wix

• Payment processors

• Scheduling systems

• Mapping services

• Social-media platforms

• Email providers

• Analytics providers

We are not responsible for the privacy practices, security, or content of third-party websites or services.
You should review the privacy policies of those providers before providing information to them.
 
16. Children's Privacy
Desert Estate Home Watch services are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website.
If we learn that information from a child under 13 has been collected unintentionally, we may take reasonable steps to delete it.
 
17. California Privacy Rights
California residents may have certain rights regarding personal information under applicable California privacy laws.
Depending on the law that applies to our business and the circumstances, these rights may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Receive information about how personal information is collected, used, or disclosed

Some requests may be subject to legal exceptions, verification requirements, or record-retention obligations.
Desert Estate Home Watch does not discriminate against individuals for exercising applicable privacy rights.
To submit a privacy-related request, contact us using the information provided below.
 
18. Do Not Sell or Share Personal Information
Desert Estate Home Watch does not sell personal information for monetary compensation in the ordinary course of business.
We also do not intentionally disclose personal information for cross-context behavioral advertising unless specifically disclosed and handled in accordance with applicable law.
If our data practices materially change, this Privacy Policy may be updated accordingly.
 
19. Do Not Track Signals
Some web browsers provide "Do Not Track" signals.
Because there is not a single universally accepted standard governing all Do Not Track signals, our website may not respond to every such signal.
Browser settings and cookie controls may still be used to manage certain tracking technologies.
 
20. Your Choices
You may contact us to:

• Update your contact information

• Correct inaccurate information

• Ask questions about information we maintain

• Request deletion where appropriate

• Change communication preferences

• Submit a privacy-related request

We may need to retain certain information for billing, tax, legal, insurance, contractual, or business-record purposes even after a request is received.
 
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website, technology, legal obligations, or business practices.
The current version will be posted on this page with an updated effective date.
We encourage users to review this Privacy Policy periodically.
 
22. Contact Us
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
 
Desert Estate Home Watch
Coachella Valley, California
Email: info@desertestatehomewatch.com
Website: www.desertestatehomewatch.com
 
© 2026 Desert Estate Home Watch. All rights reserved.