Beyond the Weekly Visit: Concierge Support for Absentee Owners

Desert Estate Home Watch

Sep 30

3 min read

Updated: Oct 12

Desert home with palm trees and patio furniture in front of mountains at dusk.

A weekly home watch visit answers one question: what does the house look like right now? Owners who are away often have a second set of needs, such as getting the home ready before they arrive, letting a vendor in, or handling a delivery. Concierge support covers those requests.

Concierge services at Desert Estate Home Watch are available to active monthly members. They are scheduled separately from the weekly visit and may carry additional fees. Every request is owner-authorized, and the scope and any fee are confirmed before the work is done.

What concierge support can include

Arrival preparation: coordinate approved services, stock essentials, and help make sure the home is ready
Departure assistance: help with departure tasks such as adjusting settings and coordinating approved services
Grocery and pantry stocking: arrange for items to be delivered and put away
Mail and package assistance: collect and secure mail and packages, or forward them per your instructions
Secure key holding: a key held for approved, owner-authorized access
Additional property visits: extra visits for specific concerns, appointments, or deliveries
Vendor and contractor access: access for approved service professionals when you cannot be present
Vendor visit documentation: photos and observations from scheduled vendor visits
Storm and weather checks: additional observations after significant weather
Vehicle and golf cart checks: routine checks on stored cars and carts so they are ready when you return

How a request works

Request support: tell us what you need and when.
Confirm scope: we confirm timing, authorization, and any additional fee.
Service completed: we carry out the approved request.
Receive an update: you get confirmation and documentation when applicable.

Typical situations where concierge support helps

You are arriving Friday for a long weekend. Ask for arrival preparation and grocery stocking so the home is ready and the refrigerator is not empty when you walk in.
A vendor is scheduled while you are away. Request vendor access and documentation so the visit happens and you get photos of the work area.
A package is on the way. Mail and package assistance keeps deliveries from sitting on the porch.
A windstorm or monsoon storm just passed. Request an additional storm and weather check rather than waiting for the next weekly visit.
A car or golf cart is stored at the house. A routine check helps it be ready when you are.

How to make a request go smoothly

Give dates and times, and ask as early as you can. We cannot guarantee same-day availability.
For a vendor, share the company name, contact, and what they are there to do.
For groceries, send a list with any brand or dietary preferences and where items should go.
Say who should be called if something looks off, and whether you want to approve fees before work begins.
Confirm that access instructions are current, especially after a code or lock change.

Why this matters for absentee owners

Owners who live elsewhere do not only need someone to watch the house. They need someone local who can act on their instructions. Without that person, a simple appointment can mean flying in, rescheduling a vendor, or leaving a delivery on the porch. With a single point of contact who already knows the home, those tasks become routine.

What concierge support does not include

Concierge support is not a repair service, property management, or security. Work that requires a licensed professional is performed by that professional, and you approve it. Concierge services are available to active members only.

Frequently asked questions

Do I have to be a member to use concierge services?

Yes. Concierge support is available to active monthly members of Weekly Home Watch or Estate Home Watch.

What does concierge support cost?

Services are scheduled separately and may carry additional fees. We confirm the scope and any fee with you before the work is done. Membership starts at $249 a month; see the pricing page for both plans.

Can you hire a repair company for me?

We do not perform repairs. We can provide access for approved service professionals when you cannot be present, and document their visit. Repairs and contractor work are arranged and approved separately.

Do you do the grocery shopping?

We arrange for items to be delivered and put away. Tell us what you want and where it should go.